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Contact Milo

The Milo Foundation
PO Box 6625
Albany, CA 94706
 
Email: info@
milofoundation.org

 
Milo Point Richmond
220 S Garrard Blvd
Point Richmond, CA 94801
510-900-2275
 
Adoption Hours
Wed-Mon
11am-5pm
Volunteer Hours
7 Days a Week
7am-7:30pm
Volunteer
Orientations
2nd and Last Thurs
of each Month 5pm
 
The Milo Sanctuary
Milo runs a 283-acre Sanctuary in Mendocino County
707-459-4900
 

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FAQs

ADOPTION

Q: I see an animal on your webpage. How do I meet them?

A: Find the animals Current Location which is listed at the bottom of the bio next to their photo. If the Current Location is:

 * Milo Point Richmond: Come to our Point Richmond location, fill out an application, meet the animal and speak with one of the adoption counselors. We are open everyday except Tuesdays between the hours of 11am and 5pm.

* Foster: Fill out our online application (http://milofoundation.org/aboutadopting.cfm), email it to us with the animals name and Milo number in the subject line. We will review your application and add you to our database. If everything looks like a good fit we will ask the foster to contact you for a meet and greet. *NOTE: our system can only open Word documents or PDFs.

* Sanctuary: Fill out our online application (http://milofoundation.org/aboutadopting.cfm) and email it to sanctuary@milofoundation.org. Call them at 707-459-4900. Leave a message to let them know you have sent an application and would like to speak with them about the animal. Our sanctuary staff have almost 300 acres to tend so patience and persistence is key. *NOTE: our system can only open Word documents or PDFs.

 

Q: I put in an application for a dog, when will I know something?

A: If you have met a dog in foster you will be notified by email or phone. If you have come to our Point Richmond location you may find out at that time. If you are a renter be sure to bring proof of approval from your landlord. *NOTE: We do not have the staff to search for dogs and to follow up with you. We appreciate our adopters being proactive and showing their enthusiasm and energy for the search of their new family member.

 

Q: Can I foster-to-adopt a dog or cat?

A: Milo does not foster-to-adopt. Instead we have built into our Adoption Contract a 10 day window by which, if you and the animal are not able to make it work, you may return them to us. *NOTE: There are NO refunds for puppies or kittens (less than 1 year old). If the animal is an adult you will get a refund (minus a $50 re-intake fee) or credit (minus a $50 re-intake fee) towards the adoption of an animal which may be more suitable for your situation.

 

APPLICATIONS

Q: How do I fill out an application for a dog or cat?

A: You can find an online application on our website under the Adopt a Pet link. Fill out both pages completely, add the animals name and Milo number in the subject line and email to info@milofoundation.org. NOTE: our system can only open Word documents or PDFs.

You can also come visit our Point Richmond location, fill out an application, speak with an adoption counselor and meet the animals onsite. *IMPORTANT: If you are a renter you will need to provide proof of approval by your property owner before adoption can be completed.

 

BEHAVIOR/TRAINING

Q: Help, my dog needs training.

A: We have resources listed (http://www.milofoundation.org/links.cfm#trainers) on our website. For personal recommendations please contact us by email at training@milofoundation.org.

 

Q: Help, my Milo dog does xyz. What can I do?

A: Send an email with a detailed description of the problem to training@milofoundation.org and staff will contact you to discuss options.

 

COMMUNICATION

Q: I've been trying to reach someone and no one is answering my email or voicemail.

A: Please bear with us while we work to improve our processes.

* If your question is of a health nature, email sanctuary@milofoundation.org and fully describe the condition.

* If it is a training issue email training@milofoundation.org and fully describe the issue.

* If you need to make an appointment to pick up medication: copy / paste the following into your browser and our appointment calendar will be available to you. https://calendly.com/milofoundation

* If it is none of the above please come to our Point Richmond location and speak directly with one of our staff. We are open every day except Tuesday from 11am to 5pm.

 

Q: I've been trying to reach someone at the Sanctuary.

A: Email sanctuary@milofoundation.org and call 707-459-4900. Our Sanctuary staff spend much of their time caring for the animals on 300 acres and are not in the office on a regular basis. Please be patient and persistent, they will get back to you as soon as they can. *NOTE: our system can only open Word documents or PDFs.

 

FOSTERING

Q: I want to be a foster. What do I do?

A: Fill out the online foster application (http://milofoundation.org/foster.cfm), print it out and bring it with you to Milo Point Richmond. To better match you with a foster animal our staff will discuss with you your interests and intents. You can also like us on Facebook to be alerted when we send out urgent requests for fosters. *NOTE: Milo does not foster-to-adopt. Please see Adoption FAQ.

 

Q: Can I foster-to-adopt a dog or cat?

A: Milo does not foster-to-adopt. Instead we have built into our Adoption Contract a 10 window by which, if you and the animal are not able to make it work, you may return them to us. *NOTE: There are NO refunds for puppies or kittens (less than 1 year old). If the animal is an adult you will get a refund (minus a $50 re-intake fee) or credit (minus a $50 re-intake fee) towards the adoption of an animal which may be more suitable for your situation.

 

HEALTH

Q: My new Milo dog / cat is sick. What do I do?

A: EMAIL US IMMEDIATELY at health@milofoundation.org. Fully describe the issue and condition. *NOTE: Milo will NOT reimburse your expenses if you visit a veterinarian without permission from our senior staff.

 

Q: I need to bring my dog / cat in for shots or medication. What do I do?

A: To ensure we have staff available, please make an appointment. Copy/paste the following into your browser and our appointment calendar will be available to you. https://calendly.com/milofoundation

 

SURRENDER

 

Q: I found a dog / cat. I don't want to take it to the shelter. Can I bring it to you?

A: Under California law you are required to deliver any strays to the local animal shelter. Check your local shelter's webpage for hours and locations.

 

Q: What if I am no longer able to care for or keep my pets because of age or illness?

A: Milo does have a planned giving (bequest) program to care for pets when their caregivers are no longer able. Click Here

 

Q: A family member passed away and I can't keep their dog / cat. Can you help me?

A: Send an email to info@milofoundation.org with the following information. Senior staff will review the email and respond with options and suggestions.

* Subject line to contain Surrender or Rehoming Help Needed

* Current pictures

* Paragraph detailing the reason for surrendering the animal

* Breed(s)

* Current Weight / ideal weight or adult weight if different 

* Age

* How did you obtain the animal? How long have you had? 

* Health information - to include last rabies vaccination date (IMPORTANT: we will need all vet records and a rabies certificate when possible.)

* Personality traits - likes and dislikes? Kids, cats, other dogs....

* Any bite history?

* Play ball?

* Goes to dog parks? 

* Aggression issues with people? Other animals? If so please explain 

* The type of home you'd like to see the animal go to... best chance for successful, happy placement. 

* How soon does the animal need to be re-housed? 

* Will you "foster" while we look for placement? If so, where do you live? 

* Or do you need to surrender? 

* By what date?

 

Q: I can't keep my dog / cat and I don't want to take it to the shelter. Can you help me?

A: Send an email to info@milofoundation.org containing the following information. Senior staff will review the email and respond with options and suggestions.

* Subject line to contain Surrender or Rehoming Help Needed

* Current pictures

* Paragraph detailing the reason for surrendering the animal

* Breed(s)

* Current Weight / ideal weight or adult weight if different 

* Age

* How did you obtain the animal? How long have you had? 

* Health information - to include last rabies vaccination date (IMPORTANT: we will need all vet records and a rabies certificate when possible.)

* Personality traits - likes and dislikes? Kids, cats, other dogs....

* Any bite history?

* Play ball?

* Goes to dog parks? 

* Aggression issues with people? Other animals? If so please explain 

* The type of home you'd like to see the animal go to... best chance for successful, happy placement. 

* How soon does the animal need to be re-housed? 

* Will you "foster" while we look for placement? If so, where do you live? 

* Or do you need to surrender? 

* By what date?

 

Q: There is a stray dog / cat in my neighborhood. What should I do?

A: Under California law you are required to deliver any strays to your local animal shelter. Please see your local shelters webpage for more information.

 

Q: I think an animal is being abused. What should I do?

A: If you know the animal is a Milo animal please call us at 510-900-2275. Otherwise, please contact your local animal shelter.

 

VOLUNTEERING

Q: I'd like to volunteer. What should I do?

A: Come to one of our Thursday volunteer orientation sessions held the second and last Thursday of the month at 5pm. You can fill out the volunteer questionnaire when you come to orientation or fill it out on our website, print it and bring it with you. *NOTE: Dog Walking Training is an extra session which will be discussed at the initial orientation.

 

Q: How old do I have to be to volunteer?

A: Young people under 14 can volunteer with an adult in attendance. Young people over 14 can volunteer without an adult as long as they have a signed permission slip. We suggest the adult attend the volunteer orientation with the young person to understand our needs and sign the permission slip.

 

Q: When are the volunteer orientations held?

A: Volunteer orientations are held the second and last Thursday of the month at 5pm. You can fill out the volunteer questionnaire when you come to orientation or fill it out on our website, print it and bring it with you. *NOTE: Dog Walking Training is an extra session which will be discussed at the initial orientation.

 

Q: What does a volunteer do at Milo Point Richmond?

A: There are many ways you can contribute to the health and well-being of these rescue animals! Please use this link for further information: http://www.milofoundation.org/volunteer.cfm


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