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Contact Milo

The Milo Foundation
PO Box 6625
Albany, CA 94706
 
Email: info@
milofoundation.org

Milo Point Richmond
220 S Garrard Blvd
Point Richmond, CA 94801
510-900-2275
Adoption Hours
Wed-Mon
11am-5pm
Volunteer Hours
7 Days a Week
7am-7:30pm
Volunteer
Orientations

See our Contact Us
page for Volunteer
Orientation info
 
The Milo Sanctuary
Milo runs a 283-acre Sanctuary in Mendocino County
707-459-4900
 

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FAQs

ADOPTION

Q: I see an animal on your webpage. How do I meet them?

A: Find the animal's Current Location, which is listed at the bottom of the bio next to their photo. If the Current Location is:

 * Milo Point Richmond: Come to our Point Richmond location, fill out an application, meet the animal and speak with one of the adoption counselors. You may fill out our online canine or feline application (https://milofoundation.org/aboutadopting.cfm) in advance and bring it with you. We are open every day except Tuesdays between the hours of 11am and 5pm. No appointment is necessary to see or meet these animals.

* Foster: Fill out our online canine or feline application (https://milofoundation.org/aboutadopting.cfm), and email it to us with the animal's name and Milo number in the subject line. We will review your application and add you to our database. If everything looks like a good fit, we will ask the foster to contact you to schedule a meet and greet. *NOTE: The Milo Foundation database is a Microsoft SQL system. Apple-only formats like .pages cannot be recognized. Please submit Doc, Docx or PDF documents, as single file attachments if possible.

* Sanctuary: Fill out our online application (https://milofoundation.org/aboutadopting.cfm) and email it to sanctuary@milofoundation.org. Call them at 707-459-4900**. Leave a message to let them know you have sent an application and would like to speak with them about the animal. Our Sanctuary staff have almost 300 acres to tend so patience and persistence is key. *NOTE: The Milo Foundation database is a Microsoft SQL system. Apple-only formats like .pages cannot be recognized. Please submit Doc, Docx or PDF documents, as single file attachments if possible.


Q: I put in an application for a Milo animal. When will I get a reply?

A: If you have met a Milo animal in foster care, you will be notified by email or phone. If you come to our Point Richmond location, you may get a reply at that time. Whenever you come to meet a Milo animal, please bring a hard copy of your completed application. If you are a home renter, bring a copy of your current lease and written proof of approval for the animal from your landlord. *NOTE: We do not have the staff availability to search for animals and follow up with you. We appreciate our adopters being proactive and showing their enthusiasm and energy for the search of their new family member.

 

Q: Can I foster-to-adopt a dog or cat?

A: Milo does not foster-to-adopt. Instead, we have built into our Adoption Contract a 10-day window by which, if you and the animal are not able to make it work, you may return the adopted animal to us. *NOTE: There are NO refunds for puppies or kittens (less than 1 year old). If the animal is an adult, you may receive a refund (minus a $50 re-intake fee) or credit (minus a $50 re-intake fee) toward the adoption of another animal that may be more suitable for your situation.

 

APPLICATIONS

Q: How do I fill out an application for a dog or cat?

A: You can find an online application on our website (https://milofoundation.org/aboutadopting.cfm) under the Adopt a Pet link. Fill out both pages completely and email it to info@milofoundation.org (for a specific animal, include the animal's name and Milo number in the subject line). *NOTE: The Milo Foundation database is a Microsoft SQL system. Apple only formats like .pages can not be used. Please submit Doc, Docx or PDF documents as single file attachments.

You can also come to visit our Point Richmond location, fill out an application, speak with an adoption counselor and meet the animals onsite. *IMPORTANT: If you are a renter you must provide written proof of approval by your property owner before adoption can be completed.

 

BEHAVIOR/TRAINING

Q: Help, my dog needs training.

A: We have resources listed on our website (https://milofoundation.org/links.cfm#trainers). For personal recommendations please contact us by email at training@milofoundation.org.

 

Q: Help, my Milo animal does xyz. What can I do?

A: Send an email with a detailed description of the problem to training@milofoundation.org and staff will contact you to discuss options. Include the word "behavior" and the name of your animal in the subject line of your email.

 

COMMUNICATION

Q: I've been trying to reach someone at Milo Point Richmond and no one is replying to my email or voicemail.

A: We have a small and busy staff who are doing their best to help all of the many people who contact us daily. Although we will try to reply the same day, please allow at least 24 hours if possible and bear with us while we work to improve our processes. When emailing us, include the animal's name and Milo number in the subject line and a word or two about the purpose of your email.

* If your question is of a health nature, email health@milofoundation.org and fully describe the condition.

* If it is a training issue email training@milofoundation.org and fully describe the issue.

* If you need to make an appointment to receive medication: copy and paste the following address into your browser where our appointment calendar will be available to you. https://calendly.com/milofoundation

* If it is none of the above, please email us at info@milofoundation.org, or come to our Point Richmond location and speak directly with one of our staff. We are open every day except Tuesday from 11am to 5pm.

 

Q: I've been trying to reach someone at the Sanctuary without success.

A: See the contact information above. Our Sanctuary staff spend much of their time caring for the animals on 300 acres and are not in the office on a regular basis. Please be patient and persistent, and they will get back to you as soon as they can. *NOTE: The Milo Foundation database is a Microsoft SQL system. Apple only formats like .pages can not be used. Please submit Doc, Docx or PDF documents, as single file attachments if possible.

 

FOSTERING

Q: I want to be a foster. What do I do?

A: Fill out the online foster application (https://milofoundation.org/foster.cfm), print it and bring it with you to Milo Point Richmond. Animals available to be fostered can change from day to day, so come speak with us during our regular hours (no appointment necessary). To better match you with a foster animal, our staff will discuss with you your interests and intents. You can also like us on Facebook to be alerted when we send out urgent requests for fosters. *NOTE: Milo does not foster-to-adopt. Our staff will assign the animal(s) to be fostered. Please also see the Adoption FAQ.

 

Q: Can I foster-to-adopt a dog or cat?

A: Milo does not foster-to-adopt. Instead we have built into our Adoption Contract a 10 window by which, if you and the animal are not able to make it work, you may return them to us. *NOTE: There are NO refunds for puppies or kittens (less than 1 year old). If the animal returned is an adult, you may receive a refund (less a $50 re-intake fee) or a credit (less a $50 re-intake fee) toward the adoption of an animal that may be more suitable for your situation.

 

HEALTH

Q: My new Milo dog/cat adopted within the last 10 days is sick. What do I do?

A: EMAIL US IMMEDIATELY at health@milofoundation.org. Fully describe the issue and condition. *NOTE: Milo will NOT reimburse your expenses if you visit a veterinarian without permission from our senior staff.

 

Q: I need to bring my dog/cat in for shots or medication. What do I do?

A: To ensure we have staff available, please make an appointment. Copy and paste the following address into your browser to see our calendar and set up an appointment: https://calendly.com/milofoundation. A donation to help cover the cost of the medication is requested for animals adopted more than 10 days ago.


SURRENDER

Q: I found a dog / cat. I don't want to take it to the shelter. Can I bring it to you?

A: Under California law you are required to deliver any strays (including feral cats) to the local animal shelter. Check your local shelter's webpage for hours and locations.

 

Q: What if I am no longer able to care for or keep my pets because of age or illness?

A: Milo does have a planned giving (bequest) program to care for pets when their caregivers are no longer able. Click Here

 

Q: A family member passed away and I can't keep their dog / cat. Can you help me?

A: Send an email to info@milofoundation.org with the following information. Senior staff will review the email and respond with options and suggestions. Should your pet be accepted by Milo, a monetary donation may be required if not strongly suggested and appreciated to help with its continued quality care.

* Subject line to contain Animals Name followed by Surrender or Rehoming Help Needed

* Current pictures

* Paragraph detailing the reason for surrendering the animal

* Breed(s)

* Current Weight / ideal weight or adult weight if different 

* Age

* How did you obtain the animal? How long have you had it? 

* Health information - IMPORTANT: We will need all vet records, including dates and certificates of rabies vaccination and spay/neuter, blood work, dental health, etc. An additional monetary donation will be required if such information is not provided upon surrender.

* Personality traits - likes and dislikes? Kids, cats, other dogs....

* Any bite history?

* Play ball?

* Goes to dog parks? 

* Aggression issues with people? Other animals? If so please explain 

* The type of home you'd like to see the animal go to... best chance for successful, happy placement. 

* How soon does the animal need to be re-housed? 

* Will you "foster" while we look for placement? If so, where do you live? 

* Or do you need to surrender? 

* By what date?


Q: I can't keep my dog/cat and I don't want to take it to the shelter. Can you help me?

A: Send an email to info@milofoundation.org containing the following information. Senior staff will review the email and respond with options and suggestions. Should your pet be accepted by Milo, a monetary donation may be required if not strongly suggested and appreciated to help with its continued quality care.

* Subject line to contain Surrender or Rehoming Help Needed

* Current pictures

* Paragraph detailing the reason for surrendering the animal

* Breed(s)

* Current Weight / ideal weight or adult weight if different 

* Age

* How did you obtain the animal? How long have you had it? 

* Health information - IMPORTANT: We will need all vet records, including dates and certificates of rabies vaccination and spay/neuter, blood work, dental health, etc. An additional monetary donation will be required if such information is not provided upon surrender.

* Personality traits - likes and dislikes? Kids, cats, other dogs....

* Any bite history?

* Play ball?

* Goes to dog parks? 

* Aggression issues with people? Other animals? If so please explain 

* The type of home you'd like to see the animal go to... best chance for successful, happy placement. 

* How soon does the animal need to be re-housed? 

* Will you "foster" while we look for placement? If so, where do you live? 

* Or do you need to surrender? 

* By what date?


Q: There is a stray dog / cat in my neighborhood. What should I do?

A: Under California law you are required to deliver any strays to your local animal shelter. Please see your local shelters webpage for more information.

 

Q: I think an animal is being abused. What should I do?

A: If you know the animal is a Milo animal, please call us at 510-900-2275. Otherwise, please contact your local animal shelter.

 

VOLUNTEERING

Q: I'd like to volunteer. What should I do?

A: FIrst, attend one of our volunteer orientation sessions. The schedule is to be determined. For the time being, please email our coordinator at carol@milofoundation.org to receive information. Fill out the volunteer questionnaire when you come to orientation or fill it out on our website, print it and bring it with you. *NOTE: Dog Walking Training is an extra session, which will be discussed and scheduled at the initial orientation.

 

Q: How old do I have to be to volunteer?

A: Young people under 14 can volunteer with an adult in attendance. Young people over 14 can volunteer without an adult, as long as they have a signed permission slip. We suggest the adult attend the volunteer orientation with the young person to understand our needs and sign the permission slip.

 

Q: When are the volunteer orientations held?

A: Volunteer orientations are held at our Milo Point Richmond location. The schedule is to be determined. For the time being, please email our coordinator at carol@milofoundation.org to receive information. Fill out the volunteer questionnaire when you come to orientation or fill it out on our website, print it and bring it with you. *NOTE: Dog Walking Training is an extra session, which will be discussed at the initial orientation.

 

Q: What does a volunteer do at Milo Point Richmond?

A: There are many ways you can contribute to the health and well-being of these rescue animals! Please use this link for further information: https://milofoundation.org/volunteer.cfm


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